Who we are
ETC HealthTech develops practical healthcare operational software, including ETC Waste Audit and ETC Porter Track.
For privacy enquiries, contact [email protected] or [email protected].
Personal data we collect
We may collect names, work email addresses, organisation names, job roles, demo requests, support messages, product usage information, audit activity, training records, and technical information needed to operate and secure our services.
Where a healthcare organisation uses our products, customer-controlled operational data may be processed according to that customer's instructions and configuration.
Why we use personal data
We use personal data to respond to enquiries, provide demonstrations, operate our products, support users, maintain security, keep audit records, improve our services, and meet legal or contractual obligations.
Our lawful bases may include contract, legitimate interests, legal obligation, and consent where required.
Healthcare and special category data
ETC HealthTech products are designed for healthcare operational environments. Customers remain responsible for deciding what data should be entered into the products and for ensuring their local use meets information governance requirements.
Where special category data is processed in a customer environment, it is handled according to the customer's instructions and applicable UK data protection requirements.
Storage, hosting and sharing
We use reputable cloud providers for hosting, email, database, storage, security, and support services. For UK healthcare deployments, services can be configured to use UK-hosted application, database, and evidence storage where required.
We do not sell personal data. We only share data with service providers or partners where necessary to operate, secure, support, or improve our services.
Retention and rights
We keep personal data only for as long as needed for the purpose it was collected, including service delivery, support, auditability, legal, security, and contractual requirements.
Individuals may have rights under UK data protection law, including access, rectification, erasure, restriction, portability, and objection where applicable.
Contact
Privacy enquiries: [email protected]
Security enquiries: [email protected]
General support: [email protected]